With more than 10 years of experience in satellite operation and customer service, our skilled engineering team can hear and understand our customer to make afford to meet various demands, through consistent development and progress over time, continue to enhance our ability to provide an ever-growing standard of service to our customers.

We provide our customers with the following technical support services:

• Assist the customer to conduct earth station verification tests
• Provide space segment transmission parameters, technical suggestions, assist the customer to make their transmission plan and link budget calculation to our customer for operational use on the APSTAR satellite network.
• Conduct customer service line-up tests.
• Assist the customer to plan their design of satellite broadcast or communication systems.
• Provide consultation on the selection of the customer's earth station, as well as recommendations for RF equipment and VSAT antenna terminals.
• Provide free space segment resources and assist the user to conduct equipment testing, experiments and system demonstrations.
• Provide both hardcopy and online forecasts of sun outage.
• Provide the customer with monthly satellite operation and health status reports.
• Assist the customer with any glitches or abnormalities in their satellite network and to conduct the necessary analyses to restore back to normal operation.
• In the case of terrestrial or spatial interference that might cause service disruption, to conduct a prompt investigation into the origin of the interference and restore normal service.
• Use of our powerful teleport, provide uplink transmission services and active support with the customer's traffic migration, frequency allocation, network adjustment etc.
• Other customer support requests.